THE GENTLE NO.
Library

Say no
clearly.

Say no clearly, kindly and without guilt. Find the right words when no feels difficult.

No sign-in

Pick your moment

6

Airport upsell

3 lines

No thank you, I've already got this covered.

Firm and complete — leaving no gap to push back into.

I'm good as I am. Let's skip it.

Confident and final — no hesitation to latch onto.

I don't need it, and I appreciate you asking.

Polite but closed — friendly, so they move on fast.

Add your own line to the library

You do not need to justify every boundary.